Questions, answered.

Tables open up 30 days ahead and can be booked right up to 2 hours before your visit, based on live availability. Group bookings of 6 or more need at least 48 hours' notice.

Standard reservations are free. Private room bookings and event hosting carry a minimum spend, shown at checkout before you confirm.

Yes — manage or cancel any booking from your account up to 2 hours beforehand at no charge. After that window, we ask for a $10 courtesy hold to be honored.

Order ahead from the Menu page and we'll have it ready at the pickup counter — no need to queue. You'll get a notification the moment it's ready.

All major cards, Apple Pay, Google Pay, and our own stored-balance gift cards, processed securely through our payment partner at checkout.

Every drink can be adjusted for milk type, sweetness, and extra or decaf shots at no extra charge, either in person or when ordering online.

Choose House Blend or Single-Origin, pick a delivery cadence (every 2 or 4 weeks), and we roast to order a few days before shipping. Pause, skip, or cancel anytime from your account.

Yes, anytime before your next roast date. Changes made after a batch has started roasting apply to the following shipment.

You earn 1 point per $1 spent, in-store or online, once you're signed in. Points redeem automatically at checkout in $5 increments once you cross 100 points.

Points stay active as long as your account has at least one order every 12 months.

Yes — step-free entry, an accessible restroom, and seating designed with clear pathways throughout. Service animals are always welcome.

Free high-speed wifi throughout, with an outlet at every table and bar seat.